Refund & Return Policy

  1. All exchanges must be within 7 Days of purchase and must register with our FB Customer Service Team (m.me/myMTOgroup)
  2. Kindly Take note that your preorder items need some time to process take 21 Days Working Days and we won’t do refund because of any delay during Festive Season
  3. Once your orders are here with us , Kindly allow us post to you within 3 ~ 5 Days Working Days
  4. Kindly note , some real items might be different from the photos due to photo lighting and the photograph resolution . We truly cannot control this issue occurs and we will not accept for exchange because the issue.
  5. Exchange is only allowed due to defected items only.
  6. Kindly contact us for Return & Fefund courier Fee .